Terms of Service
These terms govern your use of mysite-name's electronics repair services in England. Please read them carefully before proceeding with any repairs to ensure a clear understanding of our services, customer responsibilities, and the repair process.
1. Service Agreement
By submitting your device for repair—whether through our website, in-person drop-off, or collection service—you agree to these terms. Our electronics repair services operate in compliance with relevant UK regulations including consumer rights and trading standards.
We provide technical repair services for various electronic devices through our qualified technicians across England, addressing hardware and software issues with professional diagnostic approaches.
2. Service Scope and Technical Limitations
Our services include device diagnostics, component replacement, and technical repairs for various electronics. We handle common issues including screen damage, battery replacement, charging problems, and performance troubleshooting.
We reserve the right to decline repairs that require unavailable specialist equipment, involve devices with extensive liquid damage, or present safety concerns beyond our technical capabilities.
3. Customer Responsibilities
To ensure effective service delivery, customers agree to:
- Backup important data before submitting devices for repair
- Disclose any previous repair attempts or known device issues
- Remove personal security locks where possible
- Provide accurate contact information for service updates
- Collect repaired devices within agreed timeframes
Proper preparation helps our technicians work efficiently and reduces potential data loss risks.
4. Diagnostic and Quotation Process
Services begin with diagnostic assessment to identify the exact issue and required repairs. We provide detailed quotations including parts, labour, and timeframe estimates before commencing any paid repair work.
Diagnostic fees may apply for complex assessments, though these are often waived if you proceed with the recommended repair. Quotes are valid for 14 days from issue date.
5. Data Protection and Privacy
While we take reasonable care to preserve your data during repairs, we cannot guarantee against data loss. Complex repairs or certain component replacements may require system resets that erase device content.
We recommend regular backups and offer data backup services separately. Our technicians follow strict protocols to maintain data confidentiality during repair processes.
6. Repair Timeframes and Communication
We provide estimated completion times based on repair complexity and parts availability. Most standard repairs are completed within 2-3 working days, though complex issues may require longer.
We maintain communication throughout the repair process, notifying you of any unexpected delays or additional issues discovered during repair.
7. Parts and Component Quality
We use quality components appropriate for each repair scenario. For some devices, we source manufacturer parts, while for others we use reliable aftermarket alternatives that meet original specifications.
Part selection is discussed during quotation, with options presented where available. Used or refurbished parts may be used for older devices where new parts are unavailable.
8. Warranty and Service Guarantees
We provide 90-day warranty on labour for most repairs. Replacement parts carry separate warranties according to manufacturer terms, details of which are provided with service documentation.
Warranty covers defects in workmanship and component failure under normal use. It does not cover subsequent damage from accidents, liquid exposure, or unauthorized modifications.
9. Unrepairable Devices and Economic Viability
Some devices may be deemed unrepairable due to extensive damage, obsolete parts, or economic impracticality. In such cases, we provide explanation and may suggest alternatives rather than proceeding with repair.
Diagnostic fees may apply for assessment time spent on unrepairable devices, though we often waive these when clear early indicators suggest repair limitations.
10. Payment Terms and Service Charges
Payment is due upon collection of repaired devices. We accept various payment methods including cash, card payments, and bank transfers. Deposits may be required for expensive parts ordering.
Storage fees may apply for devices left uncollected for more than 30 days after repair completion notification. Unclaimed devices may be disposed of after 90 days.
11. Liability and Service Limitations
We provide professional repair services through qualified technicians, but cannot guarantee against future unrelated faults or normal device wear and tear. Our liability is limited to the repair value provided.
While we exercise care with all devices, we recommend maintaining appropriate device insurance for protection beyond our service scope.
12. Cancellation and Refund Policy
Repair services may be cancelled before work commences without charge. Once repair has begun, cancellation may incur charges for parts ordered and labour time invested.
Refunds for completed work are considered based on service quality and compliance with agreed specifications. Non-refundable parts costs are clearly identified during quotation.
13. Dispute Resolution
In the event of any service concern, we encourage direct communication with our technical manager to resolve issues constructively. If resolution cannot be reached, disputes will be handled under the laws of England and Wales.
We are committed to addressing service concerns fairly and promptly. Please contact us first at [email protected] with any issues before pursuing formal dispute resolution.
14. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our repair services, contact us at: [email protected]. We're here to support your device maintenance needs through our professional technical services.