Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our electronics repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our repair services, including your name, contact details, device information, repair requirements, and diagnostic findings. For device assessment, we may collect technical specifications and fault descriptions.
We also collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality repair services and includes:
- Processing repair requests and managing service workflow
- Communicating diagnostic results and repair recommendations
- Coordinating parts ordering and technical support
- Managing warranty claims and service follow-ups
- Handling customer service inquiries and technical advice
We handle your information responsibly, using it solely for your repair service requirements.
3. Device and Technical Data
We maintain records of your device specifications, serial numbers, diagnostic results, and repair history. This technical data helps our technicians provide accurate service and is treated with strict confidentiality.
Device information is accessed only by authorised technicians directly involved in your repair. We do not share this technical data with third parties without your explicit consent.
4. Data Security and Device Protection
We implement industry-standard security protocols to protect both your personal information and device data. All customer records are stored on encrypted systems with role-based access controls. Physical repair tickets are securely stored and shredded after the retention period.
From initial diagnostic through repair completion, we maintain strict data protection standards for both personal information and technical device data.
5. Data Recovery and Backup Services
For data recovery services, we handle your personal files and information with additional security measures. We provide clear agreements about data handling before commencing any recovery work.
Customers are advised to backup their data regularly, as we cannot guarantee complete data recovery in all scenarios due to device condition and technical limitations.
6. Legal Basis for Processing
By using our electronics repair services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including device assessment, repair coordination, and warranty management.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors, component suppliers for warranty claims, and technical support providers for complex repairs.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Repair records and device information are typically archived for 2 years to allow for warranty claims and customer service support, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. Device Testing and Quality Assurance
Our technicians may perform functional tests on repaired devices to ensure service quality. These tests are conducted following data protection principles and industry best practices.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025